WonderWebs email guide

This guide contains information on the following:

• Configure a POP account in Outlook
• Access your email through Webmail
• Forward emails to another account
• Set an Out of Office message
• Change your password
• About IMAP access

Outlook email

Also referred to as POP/SMTP email, it simply means you are using an email application or program, such as Microsoft Outlook on your computer to download and manage emails. When you use this method, you can save and store as many emails as you have disk space on your computer. This is the recommended method for managing your WonderWebs email.

Outlook 2010 sets up IMAP accounts by default, but you must change that to POP during setup unless you know what IMAP is and you are prepared to handle the strict email space limitations. Information about IMAP is elsewhere in this guide.

Outlook account settings

• Choose to create a POP account during setup
• Incoming POP server: mail.yourdomain.com
• Outgoing SMTP server: mail.yourdomain.com
• Login name: (your full email address, not just the name part)
• Password: (your password as supplied)
• More settings > Advanced > Delivery > Leave copy of messages on server: No (or up to 3 days if necessary)
• More settings > Advanced > Outgoing Server:
  • My outgoing SMTP Server requires authentication: Yes
  • Use same settings as incoming server: Yes
• Complete the setup and test the account
   

Important: If your internet access is through Telecom/Xtra or any ISP that you know or suspect blocks access to private outgoing mail servers, then also make the following change:

• Advanced/More settings > Advanced: 
  • Outgoing SMTP server port number: 587 (instead of 25)

Smartphones: You can also configure a device such as an iPhone to work with POP/SMTP. Follow this guide.

Outlook support: Help for specific versions of Outlook is available here at Microsoft.

 
Webmail

Webmail is intended to be used as a convenient means of accessing emails when you are away from your primary computer. This is similar to Hotmail or Gmail, but with your own private domain and therefore no advertisements. Space is strictly limited and is it not recommended to use Webmail as the sole method for managing your email in the long term.

To access Webmail, simply enter http://mail.yourdomain.com into your web browser address bar and use your full email address and password to sign in.

Note that the Sent Items, Junk Mail and Deleted items folders are automatically purged/emptied over time. Please keep your inbox clean and if you receive notification that your email is full, simply sign in and make some space. When you are signed in, the amount of space you are using is displayed bottom left of the page.

 
How to forward emails to another account

1. Sign into the webmail interface at http://mail.yourdomain.com
2. Click the “Settings” icon on the left edge of the interface – hover on the icons to see their names
3. Click the “Forwarding” link, above right on the page
4. Type the address you wish to forward to
5. Tick the box to enable deletion of messages on forward
6. Click the “Save” link, above and to the left

 
How to set an “Out of office” message

1. Sign into the webmail interface at http://mail.yourdomain.com
2. Click the “Settings” icon on the left edge of the interface – hover on the icons to see their names
3. Click the “Auto-Responder” link in the central column
4. Tick the box to “Enable auto-responder” on the right of the page
5. Click the “Auto-Responder Message” link to the right
6. Type your message
7. Click the “Save” link, above and to the left
8.  To cancel the message, simply un-tick the box and then save

 
How to change your password

1. Sign into the webmail interface at http://mail.yourdomain.com.au
2. Click the “Settings” icon on the left edge of the interface – hover on the icons to see their names
3. Click the “User” link, above right on the page
4. Type your new password, and then again to confirm it
5. Click the “Save” link, above and to the left

About IMAP

IMAP is another method for sharing webmail across one or more computers and devices such as iPhones.

IMAP does not retrieve and store your email on your local computer and therefore is not backed up with your other business data. All emails are stored on the remote email server, which has space limitations and is unsuitable for permanent business email storage. Use of IMAP requires that you regularly delete unwanted emails from your inbox and any subfolders you have created, including junk mail, deleted items and sent items.

• Any single email account must only be accessed through POP, or only through IMAP, but never through both or it may become corrupted.
• Use of IMAP is at your own risk as this service does not include a permanent business class backup system.
• To configure an IMAP account in Outlook, simply follow the same steps as when creating a POP account, but choose IMAP instead.
• To configure your iPhone for IMAP, please follow this guide.